We at Buttons and Bows want you to be completely satisfied with your order. If for any reason you are not, we will accept your timely return of unworn, unwashed, un-defective merchandise for a STORE CREDIT. Items must be back in the store within 5 days of when the package was delivered to you. Once your item(s) are received and inspected by us, we will issue you a store credit for the price you paid for the item, minus shipping fees. We are not responsible for any returns that are lost or damaged in delivery.